ORDERING INFO + SHIPPING & RETURNS
Company Policies
Thank you for taking the time to review our Company Policies. At Summit Select Foods, we value the relationships we build with our retail and brand partners. A clear understanding of our policies helps ensure efficient operations and outstanding customer service for everyone we serve.
How to Order
Orders may be placed through your local Sales Representative or by contacting our Order Desk:
Email: [email protected]
Fax: 250.542.5195
Order Deadline:
Orders submitted by email or fax must be received by 12:00 PM (noon) the business day prior to shipment.
Please note that during peak season (May–October), orders may require up to 48 hours to ship due to increased volume.
Minimum Orders
Please refer to our Freight Incentives Policy for current minimum order requirements.
Payment & Credit Terms
To establish credit, a completed Credit Application is required. Please allow up to 10 business days for processing.
Accepted Payment Methods:
Approved accounts operate on Net 21 days terms. Credit is granted at the discretion of Summit Select Foods. We kindly request that all accounts remain within established terms.
Summit Select Foods Ltd.
4505 31st Street
Vernon, BC V1T 5J8
Delinquent Accounts
Overdue invoices are subject to interest charges of 0.0590% per day (24% per annum). Summit Select Foods reserves the right to hold shipments on accounts that remain unpaid.
Credits, Returns & Refunds
All sales are final unless otherwise authorized by Head Office.
It is the retailer’s responsibility to verify that shipments are complete and in good condition prior to signing for delivery.
To initiate a claim, please contact your Sales Representative or Head Office:
Email: [email protected]
Phone: 250.542.5540 ext. 100
Fax: 250.542.5195
Pricing
Prices listed in our monthly catalogues reflect wholesale costs and are subject to change without notice due to foreign exchange fluctuations and freight adjustments. All pricing is exclusive of applicable taxes.
Freight Policy
Please refer to our Freight Incentives Policy for full details.
Product Dating
Please refer to our Guaranteed Dating Policy for complete information.
Back Orders & Out-of-Stocks
While we make every effort to maintain adequate inventory, occasional out-of-stock situations may occur.
Damaged Goods
Credits will be issued for goods received damaged, provided they are reported within 48 hours of receipt.
If outer cartons show visible damage, they must be retained for inspection by your Sales Representative. Failure to retain packaging may result in denial of credit.
Summit Select Foods reserves the right to discontinue service to any customer who willfully disregards these policies.
If you have any questions, please do not hesitate to contact us. We sincerely appreciate your partnership and continued business.
How to Order
Orders may be placed through your local Sales Representative or by contacting our Order Desk:
Email: [email protected]
Fax: 250.542.5195
Order Deadline:
Orders submitted by email or fax must be received by 12:00 PM (noon) the business day prior to shipment.
Please note that during peak season (May–October), orders may require up to 48 hours to ship due to increased volume.
Minimum Orders
Please refer to our Freight Incentives Policy for current minimum order requirements.
Payment & Credit Terms
To establish credit, a completed Credit Application is required. Please allow up to 10 business days for processing.
Accepted Payment Methods:
- Cheque
- Wire Transfer
- Electronic Fund Transfer (EFT)
- Visa
- MasterCard
Approved accounts operate on Net 21 days terms. Credit is granted at the discretion of Summit Select Foods. We kindly request that all accounts remain within established terms.
- NSF cheques are subject to a $45.00 fee.
- A 2% processing fee applies to all credit card payments.
Summit Select Foods Ltd.
4505 31st Street
Vernon, BC V1T 5J8
Delinquent Accounts
Overdue invoices are subject to interest charges of 0.0590% per day (24% per annum). Summit Select Foods reserves the right to hold shipments on accounts that remain unpaid.
Credits, Returns & Refunds
All sales are final unless otherwise authorized by Head Office.
- Code-dated product is the responsibility of the retailer and is not eligible for return.
- Claims must be submitted within five (5) business days of receiving the order.
- Carrier or concealed damage claims must be submitted within 48 hours and include a carrier inspection report.
- Reason for return
- Original invoice number
- Product name and description
- Expiry date and/or lot number
- Quantity
It is the retailer’s responsibility to verify that shipments are complete and in good condition prior to signing for delivery.
To initiate a claim, please contact your Sales Representative or Head Office:
Email: [email protected]
Phone: 250.542.5540 ext. 100
Fax: 250.542.5195
Pricing
Prices listed in our monthly catalogues reflect wholesale costs and are subject to change without notice due to foreign exchange fluctuations and freight adjustments. All pricing is exclusive of applicable taxes.
Freight Policy
Please refer to our Freight Incentives Policy for full details.
Product Dating
Please refer to our Guaranteed Dating Policy for complete information.
Back Orders & Out-of-Stocks
While we make every effort to maintain adequate inventory, occasional out-of-stock situations may occur.
- Back orders are not processed unless specifically requested.
- Requested back orders that do not meet minimum order requirements may incur additional freight charges.
- Out-of-stock items do not affect freight incentives, provided the original order meets the minimum requirements.
Damaged Goods
Credits will be issued for goods received damaged, provided they are reported within 48 hours of receipt.
If outer cartons show visible damage, they must be retained for inspection by your Sales Representative. Failure to retain packaging may result in denial of credit.
Summit Select Foods reserves the right to discontinue service to any customer who willfully disregards these policies.
If you have any questions, please do not hesitate to contact us. We sincerely appreciate your partnership and continued business.
